antas specializes in the functional and technical optimization of running the daily IT business for heterogeneous and distributed IT environments. To this end, we developed antas®suite, a consulting service based on a comprehensive and consistent operational concept for complex IT environments.
Regular Business includes all activities necessary for daily operations of the IT infrastructure. It covers all regular functions of an IT operation that have a routine character. The tasks of the regular business are being defined and prepared by the technical management (see below).
User Helpdesk is the focal point for collecting and processing IT related requests and incidents. These tickets are being processed and distributed to the relevant departments. The solution process is coordinated and monitored. User satisfaction is tracked regularily and related to the data for reporting purposes.
Like Regular Business Technical Management has a lot of reoccurring activities. These activities can’t be handled like a routine, however. They have a project like character and make sure that the IT infrastructure is working correctly.
System Management makes sure that the server systems used are working according to specifications. System components are configured and installed. Errors are analysed and the configuration adjusted accordingly. Capacity data is provided for reporting. Faulty components are replaced and system software updated as necessary.
Information Management includes all processes concerned with collecting, administering and monitoring of information and documents necessary for running the IT environment (e.g. contracts, statistics, manuals, reports, utilization data).
Document Management is responsible for administration of all electronic documents used in the company. Documents (e.g statistics, reports, contracts, manuals) are stored methodically for later access and research and provided to respective recipients when requested.
Management Functions are all functions concerned with planning, steering and controlling of the IT organisation and IT operations. Policies are defined and implementation ensured. Decisions are taken regarding going live and new projects. Usage and development of employees is planned and monitored.
Personnel & Organization Development is responsible to develop the people and the organisation Realization of IT policies is done with the help oft he IT orgnisation’s employees. Management requests are analysed and refined. IT guidelines and policies within the IT organisation are coordinated.